Forget Coding: AWS CEO Champions Soft Skills

Nina Domingo
November 8, 2025
News
Matt Garman, CEO of AWS, argues that in the AI-driven world, soft skills like critical thinking and communication are as essential as technical skills. He emphasizes their importance for future success and suggests a balance is needed in education and workplace practices to nurture these abilities for better outcomes.

Hey, ever wonder what skills will actually get you ahead in our AI-driven world? Spoiler alert: It’s not just coding. Matt Garman, CEO of Amazon Web Services (AWS), is challenging the tech stereotype by highlighting the importance of soft skills. Let’s dive into why he's advocating for skills like critical thinking and effective communication.

Why Soft Skills Matter Now More Than Ever

In a world where algorithms are king, Garman is flipping the script, suggesting that soft skills are just as crucial for future success. He argues that critical thinking, adaptability, and communication are vital in navigating an AI-driven landscape. This isn’t about devaluing technical skills—it's about broadening the skillset we champion.

"The soft skills are sometimes understated," notes a BBC article discussing their role in cybersecurity. This sentiment resonates across various sectors as AI reshapes workplace demands.

Case Study Examples

Take a look at startups combining tech savvy with strong interpersonal skills. A direct-to-consumer brand I covered recently leveraged an excellent customer service team to drive growth and innovation. Here’s the thing: They didn’t just speak “code”—they spoke the customer's language. And honestly? That’s where the magic happened.

Facing the Challenges

Garman acknowledges that developing these skills isn’t always straightforward. “In my experience covering hundreds of launches, startups that prioritize these competencies often see better outcomes,” Nina explains. Yet, challenges remain, such as integrating these into tech-heavy curriculums without losing sight of essential coding skills.

My Take

Switching our focus to soft skills in the AI age isn’t just a nice-to-have—it’s a need-to-have. The reality is more nuanced than headlines suggest: both technical and soft skills hold their place. What I'm noticing is that companies fostering a balance between technology and empathy often lead the pack.

As I often tell founders, “Your brand voice isn’t something you create in a workshop; it's something you discover by being honest about who you are.” If this perspective inspires you, consider how it might apply to your journey in navigating AI's future.

Looking Ahead

So, where does this leave us? Perhaps it opens a conversation about how education systems and hiring practices could evolve. Could soft skills be integrated into early education? And how might businesses adapt to champion these abilities? The conversation is just beginning, and honestly, I'm excited to see where it leads.

Explore more on this topic with an article from the BBC on preparing for a tech-led future. Happy navigating!